5. Frequently asked questions
The questions we get most often, with a short and honest answer.
Does my computer have to be on all the time?
Only when you want printing to happen at that moment. Autoprint prints as long as the computer is on and has internet. If the PC is off, the orders simply wait; as soon as you switch it back on, they print after all. Nothing is lost.
Will I get the same packing slip twice?
No. Autoprint remembers exactly which orders have already been printed and skips them. Every order prints once.
Can I use multiple printers?
Right now you choose one printer for your packing slips. Extra printers cost nothing — driving several printers at once and setting up separate print rules per order are on the list of additions. Let us know if you need this and we'll think along.
What happens when I reach my free limit?
On the free plan you print 50 orders per month. At the 51st, printing stops until the next month. Your orders stay saved, so you don't lose anything — nothing simply gets printed any more.
There's no bill afterwards and no buying extra prints. If you want to keep printing, you switch to Pro; that's the only way the limit goes away.
What does a second webshop cost?
On Pro you pay per connected webshop. So two webshops is twice the monthly amount, three webshops three times. What that amount is, you'll find under pricing on autoprint.shop.
You pay for exactly the days a webshop is connected. Connect one on the 20th of a 31-day month and you pay 12/31 of that shop's amount for that month — not the whole month, and not nothing either. Disconnect one and it works the same way in reverse: you do not pay for the days you no longer use.
That settlement appears on your next monthly invoice, as a separate line with the number of days shown. So you see one payment per month: the new month up front, plus the adjustment for the month before. There is no separate charge in between.
Your very first invoice follows the same rule: if you start on the 20th, you only pay for the remaining days of that month.
Printers cost nothing extra — you only pay for the number of webshops. Autoprint does run on one computer per account; see the next question.
Can I run Autoprint on more than one computer?
No, Autoprint runs on one computer per account. If you install it on a second computer, that one takes over from the first — they don't work side by side. If you have several sites that need to print at the same time, let us know; that's exactly the kind of question we want to hear.
On that one computer you can connect as many printers as you like.
What does it cost?
There's a free plan to try it out, and a paid plan with unlimited printing. You'll find the current prices under pricing on autoprint.shop. You can switch at any time.
Can I use Autoprint if my company is based outside the EU?
At the moment we supply Autoprint to business customers within the European Union. That has to do with VAT rules, which work differently in every country outside the EU, and with support that runs on Dutch working days.
It is emphatically not a closed door. Is your company based elsewhere and would you like to use Autoprint? Send a message to support@autoprint.shop telling us where your company is based and which webshop platform you use. We'll look at what is possible and set your subscription up with you.
So if you pick a country outside the EU in the portal, you'll see that contact address instead of a payment button. Nothing you filled in gets lost.
What help is included in my plan?
Email support on working days, with a reply within one business day. That help covers Autoprint itself: if something doesn't work the way it should, or you don't understand how something works, we'll sort it out.
If it's about your own network, your printer, your PC or Windows, that falls outside the plan. We won't leave you stranded: that's what the separate Remote installation and Autoprint Care services are for, where we look along and fix it for you.
On the free plan we help with problems in Autoprint itself, and for the rest we point you to the right page in this guide.
Can I cancel?
Yes, whenever you like, from your dashboard. No fine print. The month you have already paid for simply runs its course — you keep Autoprint until the end of that month, and nothing is charged after that.
Can I switch webshop platforms?
Yes. You simply connect the new webshop on your dashboard. See 3. Connecting your webshop.
Is my data safe?
Yes, we take this seriously. All communication is encrypted, sensitive data is never kept as readable text, and we work in line with the GDPR (the European privacy law). The full story is in 7. Privacy and security.
Do I have to install updates myself?
No. Autoprint keeps itself up to date. You never have to worry about it.
I have a new computer — now what?
You install Autoprint on the new computer with a new installation code. You request that from your dashboard or from support@autoprint.shop. See also 6. Troubleshooting.
Don't see your question here? Feel free to email support@autoprint.shop.